Refund policy
Unfortunately we do not accept any returns at this moment.
If you are having any issues with our product please contact timelessstrings.store@gmail.com.Â
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
If you believe a product is defective, once again you can contact us at timelessstrings.store@gmail.com and we will assess the situation. If approved, you’ll be refunded your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.